24/7 Customer Support
Find out more on what ‘customer support’ signifies in the web hosting community and about the several support forms.
Being able to communicate with your shared web hosting supplier when you have any type of questions or experience any troubles is important and how quickly they'll reply and take action can be essential, particularly if your web site is business-oriented, as longer downtime can often mean losing potential clients. The support options are, in addition an easy way to identify actual providers from resellers. The second usually answer only to emails or support tickets and you'll need to wait for a day or longer so as to get a reply. If your problem requires a few responses, you could end up losing several days in order to get a simple problem solved. Using a legitimate and reputable web hosting company, you will be in a position to connect with the support team at any time and get a prompt response whatever the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Web Hosting
We provide 24/7 billing, customer and tech support for all of our Linux shared web hosting
. Even if you aren't our customer yet and you have questions, we will assist you right away and supply you with the needed info, in order to give you the choice to make the very best decision when you buy a new hosting account. We're available anytime, including weekends and holidays, and we supply numerous ways of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your benefit, we now have several phone numbers internationally, so that you'll be able to call the one that is closer to you. The max response time for your emails and the tickets is 1 hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for days to get support for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you pick, you're able to benefit from our 24/7 support services even on public holidays. All of your sites will be available all of the time and so will we. With a lot of contact options, you're able to pick the optimal approach to contact us and inquire about our solutions if you don't have an account yet, or get assistance in case you're already among our customers. You are able to call us, have a chat with a live representative, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature a one-hour answer time guarantee, even though it hardly ever takes more than 20 mins to get assistance regardless of the complexity of the trouble. Using our customer and technical support services, we are available for you when you need us, not a few days after that.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max response time warranty, you will receive prompt support when you purchase a dedicated server
through our company. Our customer and technical support teams are accessible 24/7/365, which means that every time you open a ticket via your billing account or you send an email about any kind of issue with your server or the pre-installed software on it at any time of the day, you will get a reply within the hour, even during holidays. Our ticketing system is the better option in case the matter in question needs longer time to be solved or in case it needs to be forwarded to our admins, as it is far more convenient to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to give us a call or talk to a live agent employing our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also support you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 too.