A ticketing system is the most popular medium of communication that web hosting companies offer to their clients. It is typically part of the billing account and is the best way to tackle an issue that requires a certain period of time to investigate or that needs to be forwarded to a sysadmin. Thus, all replies added by either party will be kept in the same place in case somebody else needs to work on the given problem and the information in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which implies that you will have to log in and out of no less than 2 accounts to execute some operation or to touch base with the hosting company’s client care team. If you would like to manage a number of domains and each one of them is hosted in its own account, you will need to use even more accounts at the same time. It could also take a significant length of time for the hosting provider to reply to your tickets.
Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting come with an integrated trouble ticket system, which is part of our custom-developed Hepsia Control Panel. In contrast to other comparable tools, Hepsia allows you to manage everything related to the web hosting service itself in one location – payments, web files, e-mails, support tickets, etc., eliminating the necessity to go through different admin interfaces. In the event that you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with just a few clicks of the mouse without the need to leave your Control Panel. In the meantime, you may choose a category and our system will offer you a number of educational articles, which will provide you with more information and which may help you solve any specific problem before you actually open a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we’re using is integrated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting, which suggests that you won’t need a separate platform to touch base with our client support team – you can do it on the spot the moment you chance upon an issue. Posting a new ticket requires a couple of mouse clicks and tracking down an older one is just as easy. Using our intelligent search box, you can quickly find any ticket that you’ve already posted. You can open a ticket at any given moment in time as our client service team members are working 24-7 and answer in less than one hour, although it seldom takes that much to get a response. With Hepsia, you’ll have everything in one single location and you can just forget about needing to log in and out of two or more platforms to solve a simple problem.