A ticketing system is the most popular medium of communication that web hosting companies offer to their clients. It is typically part of the billing account and is the best way to tackle an issue that requires a certain period of time to investigate or that needs to be forwarded to a sysadmin. Thus, all replies added by either party will be kept in the same place in case somebody else needs to work on the given problem and the information in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which implies that you will have to log in and out of no less than 2 accounts to execute some operation or to touch base with the hosting company’s client care team. If you would like to manage a number of domains and each one of them is hosted in its own account, you will need to use even more accounts at the same time. It could also take a significant length of time for the hosting provider to reply to your tickets.