If you’ve got a website, a problem could always emerge and it does not necessarily need to be connected with the hosting service itself. For example, something might go wrong when you update a script or some important data can be modified or erased incidentally. Irrespective of what the essence of the problem might be, you’ll have to get in touch with the customer care team and request them to recover a backup or to help you deal with the problem that you are having. How quickly they’ll do it will determine the length of time that your sites will be unreachable. For particular websites such as social networks or e-commerce portals, a repetitive outage interval often equals lost users and cash. Thus, it is essential to use the services of a web hosting company that provides not only a good tech support service, but also a quick one.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from us, you can forget about waiting around for hours on end, or even a whole day, to obtain an answer to a helpdesk ticket or an email. Regardless of when you get in touch with us, we will lend you a helping hand within one hour max with any sales and technical enquiries that you may have. The fact is, our real reaction time scarcely ever exceeds 20 to 30 minutes. Since we’re at your disposal day and night, you will always get help in a timely fashion and we are aware of just how essential that is in the Internet era. Soon after you contact us, we’ll reply to your queries. In case you confront any technical issue, we will deal with it on your behalf, or we will supply you with all the needed information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our tech support staff representatives are available all the time and they will answer any trouble ticket that you submit from your web hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed no matter if you have a generic enquiry with regards to your semi-dedicated server or you come across a certain problem and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time it is, we’ll be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week, 365 days a year to tackle any technical, general or billing issue. If you contact us about anything that is within our power, we’ll solve it before we respond, which suggests that you will not have to wait around for hours or even days while the problem persists. In case there’s something that you have to do on your end, we will provide you with the necessary details – what possible solutions to try, what actions to take, etc.