Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We provide a 60 min response guarantee for each ticket or e–mail that you submit to the tech support staff. We’ll swiftly reply to all general inquiries and forward the issue to our administrators if any additional assistance is needed. If you order our Optional Managed Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you upfront.
A Top–Notch Support Service
Should you need any assistance using our Hosting Control Panel or with any of the apps that we have installed on the dedicated hosting server for you, you can touch base with our client support team at any time via the ticketing system. Also, in case you need help managing your dedicated hosting server, you can order our Optional Managed Services package, which includes weekly OS updates, troubleshooting and software installation procedures, server monitoring and rebooting procedures, data backup hard drive space, etcetera.
A User–Friendly Help Area
Every Linux dedicated hosting server comes with our free–of–charge Hosting Control Panel, which sports a comprehensive knowledge base and a collection of step–by–step video tutorials. Whenever you require help with the Hosting Control Panel, just click on the Help or Videos buttons situated in the top right corner.