Support and Help Channels
A 1–hour Inquiry Reply Guarantee
Each ticket you post to our customer support crew will be responded to in up to 60 minutes. The regular questions will be replied to instantly. However, if the assistance request you have sent requires some help from an experienced administrator, we will address the ticket to him and will let you know about the hold–off.
Professional Technical Assistance Service
Our client help and support staff will be online for you round the clock to to handle all help inquiry tickets that you submit. We offer technical help for all packages that are pre–configured on your web server. These include our in–house made Hosting Control Panel, the selected Operating System plus the server admin panel (in accordance with the VPS type).
An Intuitive Help Section
In the Hosting Control Panel that is provided gratis in your virtual server, you will discover an instructional Help section, consisting of all you need to learn about administering your web sites and software packages. We have incorporated a range of how–to reports and video training that display the standard site managing responsibilities in an easy–to–understand fashion.